What is your exchange policy for online purchases?
At Trylo Industries, we offer an exchange policy and are pleased to exchange your purchase that is unused, unwashed, unaltered, undamaged and retaining the original tags, within 07 days from the date of delivery in hand of the respected customer.
One of our Customer Care team members will be happy to assist you through this process. You can contact them by email at firstname.lastname@example.org or by phone at +91 98929 33201
What is your return policy for online purchases?
If you would like to return any of the items purchased please contact our care team within 7 days of delivery with the following information:
- Order number
- Delivery address
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
You may contact us via email at email@example.com or call our customer care at +91 98929 33201 from Monday to Saturday, between 9:30 AM to 05:30 PM (IST).
We will look into the issue and respond to you within 48 working hours.
Please ensure that the product you return is unused, unworn and the original tags are intact.
We are not liable for any returns that we were not notified about first.