FAQ

SHOPPING


HOW DO I MAKE A PURCHASE?
Browse through our product section. Once you have found an item, click on the 'Cup Size', Select the  'Color’ and choose the size from 'Choose an option' below the size button, select the quantity and click on the Add to Cart. Review your selection by clicking the cart icon at the top right of the page and selecting ‘View and Edit Cart’, if you choose to edit your purchases. To complete your order, click on the 'Go to Check Out' button.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
YES. You can browse through the collections without creating an account and select merchandise you like. But to be able to buy, you need to choose either set up an account which is a fairly easy process or check out as a guest. Register with us and you'll be able to enjoy the following benefits through your Trylo account:

Track your orders and review past purchases.
Save your address and card details so you can shop even quicker next time.
Manage your account details, selection preferences.

To create an account, simply click on ‘Create an account' at the top right of the page to fill in your details.


I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
If you have forgotten your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page


IS IT SAFE TO USE MY CREDIT CARD ONLINE AT TRYLO INDUSTRIES?
At Trylo Industries, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
We have integrated the payment gateway partner as RazorPay and are totally safe and secure to use the service as per the terms and conditions of RazorPay.


DELIVERY

When will I get my order?
We process your orders within 24 hours and ship them via our trusted logistic partners. Any order placed shall be delivered to you within 5-6 business days.

What are the delivery charges
We offer free shipping for all domestic orders above INR 5,00.
For orders that do not qualify for free shipping, a base charge of Rs. 50 is levied.

Who will deliver my order?
Within India, we ship through a registered courier company named ShipRocket. Our delivery partners will attempt to deliver the package at the earliest.

Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.